Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you’re not satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused and in the same condition in which you received it.

To start a return, contact us at dusksupply@outlook.com with your order number and reason for the return. Please do not send an item back without contacting us first. We will provide return instructions if your return is approved.

For returns due to a change of mind or ordering the wrong item, the customer is responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Include your order number and, if possible, photos of the issue so we can make it right.

We will cover the cost of replacing or refunding items that arrive damaged, defective, or incorrect.

Refunds

Once your return is received and approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or credit card company.

Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

Exchanges

If you would like a different item, please contact us. In most cases, the easiest option will be to return the original item and place a new order.

Final Sale Items

Items specifically marked Final Sale cannot be returned.